Frequently Asked Questions - Aska Maternity Movement Bracelet

Frequently Asked Questions

Frequently Asked Questions



While we encourage you to read carefully our T&C and Privacy Policy pages in order to get the most detailed information on all important facts in relation to your purchase of Aska Maternity Movement Bracelet, we understand if you would like to know more. Here is the list of the most frequently asked questions. Still didn’t find the answer you were looking for? Please, do get in touch via: office@askamaternitymovementbracelet.com
1HOW DO I MAKE A PURCHASE?
Once you have found an item you wish to purchase, select your charm’s preferred metal and then click ADD TO CART. You can then continue shopping or review the items in your shopping bag by clicking BAG in the top right-hand corner of the website. From your bag click PAY NOW SECURELY, you can then either log into your already existing account or create one by completing the information as requested.
2CAN MY ORDER BE SENT TO A DIFFERENT ADDRESS?
Yes it can. We understand that our customers may be at work or out during the day and prefer to have their order delivered to an office address, or sent to someone as a gift. You will be given the option to add a different delivery address when you reach the checkout. If the shipping address differs from the billing address we will send your copy of the order to the billing address. If you wish to change your address after having placed your order, please contact us within 2 hours of placing your order. After this time period has lapsed we will be unable to change the address.
3IF I BUY SOMETHING IN THE SALE, CAN I STILL RETURN IT THE USUAL WAY FOR A REFUND?
Yes you can. All purchases from the Aska maternity movement bracelet website can be returned for a refund within 14 days of purchase (for further details please see our T&C page)
4MY ASKA MATERNITY MOVEMENT BRACELET HAS BROKEN; MAY I HAVE IT REPAIRED?
We want you to enjoy wearing your Aska maternity movement bracelet for as long as possible. Careful handling and storage will prolong the life of your pieces. We realise that sometimes accidents do happen – please contact us to report the issue and we will be happy to help you whereas possible.
5WHAT TYPE OF THE METAL YOU USE?
The Sterling silver we use in our charm disc is a precious metal comprised of 92.5% pure silver. The charm disc described as ‘gold plate silver' is sterling silver with an 18K gold plate, to a thickness of 2 microns. As our charm’s weight is 2 grams, the hallmarking of the silver and gold plated silver is not obligatory. However, we guarantee to our customers that we use the purest sterling silver for our product.
6IS YOUR PRODUCT COMPLIANT WITH THE RESPONSIBLE WORK PRACTICE?
We use a range of gemstones in our products and have worked closely with our trusted stone dealers for many years. We work face-to-face with our manufactures and therefore know our supply chain well and are mindful of responsible work practices throughout.
7CAN YOU CREATE BESPOKE BRACELET AND PERSONALISATION?
We are unable to offer a bespoke Aska Maternity Movement Bracelet at the moment. Alterations to existing items such as stone colour, metal type or stone size are also not offered. We are unable to offer engraving service for the sterling silver charm.
8HOW SHOULD I CARE FOR MY ASKA MATERNITY MOVEMENT BRACELET?
We want you to enjoy the support of your Aska Maternity Movement Bracelet for as long as you need it. Since many natural gemstones can be quite delicate, hot water, harsh chemicals and cleaners should be avoided at all times. We recommend that you avoid spraying perfume or hairspray directly onto the stones. Also, wait until body cream or perfume has dried completely before putting on your bracelet. If colour transfer does occur simply wipe your jewellery with a damp soft cloth and leave to dry naturally. As with our gemstones, avoid direct contact of the sterling silver charm with perfumes & creams. These can damage the surface of the metal & lead to tarnishing. Do not use a chemical cleaner, instead use a dry, lint free cloth or silver polishing cloth to gently clean the surface of the metal. Do not clean using tissue paper or scratchy materials, this can mark the surface of the metal. Elastic string may also become loose over-time, so take extra care of the choking hazard if the string has broken, especially if you have children around.
9IS MY ASKA MATERNITY MOVEMENT BRACELET A MEDICAL DEVICE?
No, the Aska maternity movement bracelet is not a medical device. It is a functional piece of jewellery that helps future mothers to count the a baby’s movements during the pregnancy. When you are on the move, working, doing shopping, enjoying a night out with friends, or during your regular daily routine, it helps you count your baby’s movements in an easy way. We don’t state any recommended number of the movements that a baby should make each day nor we accept any responsibility (liability) for any misinterpretation of such counts and the actions the customer take based on the information. We however, do encourage you to contact your local maternity department as soon as you notice any irregularities in your baby’s movements. Please, read carefully our instructions for use before you start using your Aska maternity movement bracelet . More about the importance of monitoring the baby’s movements you can be find on our Movement page
10SHIPPING ZONES
We are offering UK, EU and worldwide standard delivery for free. Please, have in mind that this delivery service doesn’t provide the tracking information, so if you choose this one, you will not be able to track your item’s full journey. We don’t hold responsibility if the item is lost or stolen.
The delivery aim for standard delivery as follows: UK (2-3 working days), EU (5-7 working days), rest of the world (6-10 working days).
We provide additional shipping services:
Royal Mail signed for First class (aim to deliver 1-2 working days): 4.58£
Royal Mail signed for Second class (aim to deliver 2-3 working days): 3.95£
EU tracked and signed (delivery aim: 3-5 working days): 9£
International tracked and signed (delivery aim: 5-7 working days): 10£
11How to use Aska Maternity Movement Bracelet
o At the start of each day put the bracelet on your preferred wrist and gently move the hoop with the Pendant back to the pearl starting bead. 


o When you feel an episode of movement move the hoop forward over the next bead, at each additional episode of movement move forward a bead until you work your way to the opposite end. 


o Once you reach the end you can start to work your way back around. Try to take note of the times of day baby moves too. This can help you understand when to expect to feel movements. At about 26-28 weeks you should notice that you are moving the hoop roughly the same amount each day. 


o Should you choose to breast feed your baby the bracelet can also be used as a feeding reminder. Simply swap the bracelet from wrist to wrist to show you which side you last fed on. 

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